FAQ'S

When will my order ship and when will I receive my order?

Most orders are processed and shipped within 24-48 hours. Whipped Cream Chargers and CO2 cartridges contain pressurized gas so we use UPS Ground to ship to the lower 48 United States. Time in transit can take anywhere from 1-5 business days depending on your location. All case orders of 600 chargers will ship from the East or West coast, whichever warehouse is closest to ensure fast delivery.


All small orders and accessory items ship out of our California warehouse. Once you place your order, you will receive an order confirmation number and e-mail. You will receive a follow-up e-mail with tracking information once your order has shipped. Please refer to your tracking number to determine when your order will arrive after it leaves our warehouse. Please contact us if you have lost your order confirmation or tracking number.


What's the difference between co2 and n2o chargers?

co2 cartridges contain carbon dioxide used to make carbonated water in our soda siphons. n2o chargers contain nitrous oxide and are used for making whipped cream in our whipped cream dispensers.


Are all your chargers compatible with your dispensers?

Yes, all of our whipped cream chargers are compatible with all the whip cream dispensers we sell. Also, all of our co2 cartridges are compatible with all the soda siphons we offer.


What do you do with my information am I ordering on a secure site? Whipped Cream Chargers does not sell, rent or otherwise release ANY personal information. As a certified Yahoo Store, we encrypt your personal information, such as your credit card number, when transmitting over the Internet using SSL. When your browser is in secure mode, you will notice a blue bar at the top of the page and an unbroken key or lock at the bottom of the page.


How can I pay?


Whipped Cream Chargers currently accepts Visa, MasterCard and Discover. We will soon be accepting Amex and PayPal. If you prefer to pay by check or money order, please contact us and we will provide instructions with your order total and how to send in payment.


Do you accept returns?


Due to the fact that we sell food related items, we are unable to take returns on any opened merchandise. If you would like to return an un-opened item still in the original packaging with all original contents, please contact us within 30 days of the original purchase date to get return authorization and instructions.


We will not accept any returns without prior authorization. If you place an order and choose to refuse delivery, this will be treated as a return. Refunds are processed less original shipping and handling and less UPS return shipping charges if the package is refused.


Do you ship to international destinations?


Whipped Cream Chargers only ships to the United States and Canada. Orders shipped to Canada are sent via UPS Canada Standard. Please be aware that all Canadian orders are subject to Canadian taxes, import duties and UPS brokerage fees. These will be collected by UPS prior to delivery and it is the responsibility of the recipient to pay these fees.